MOST FREQUENTLY ASKED QUESTIONS

Goosecraft offers a fast shipping service where orders placed before 3 p.m. will be shipped the same day. This means that customers can often have their new items in their homes the very next day.

At Goosecraft, we strive for customer satisfaction, even when it comes to returning purchases. Returns will be processed within 14 days of receiving the return. Once the return has been processed, you will receive an email confirmation and a refund will be issued via the original payment method. For a smooth return process, please follow the return instructions on our website. Click here for the Returns page.

You can exchange your ordered items for another size. Please return the items and indicate on the return form that you would like to receive a different size. Click here for the Returns & Exchanges page.

We make every effort to restock sold-out items. You can sign up for a restock alert to be notified when the item is available again.

You can apply a discount code during checkout on the payment page. Enter the discount code under "Apply discount code." Only one discount code is valid per order.

The best way to clean a leather jacket is to first gently brush away any dust and dirt with a soft brush or a slightly damp cloth. Then you can use a special leather cleaner according to the instructions on the package. Test the cleaner on an inconspicuous area first to make sure it does not cause any damage. Then let the jacket dry naturally, avoiding direct heat sources such as a hair dryer or radiator.

Washing a fur coat requires special care to protect the fur and fabric. Here are some steps to wash a fur coat the best way:

1. Check the laundry label: Check the coat's laundry label first to see if it is suitable for washing. Some fur coats require dry cleaning.
2. Hand wash: If the coat is hand washable, fill a bathtub or large bucket with lukewarm water and a mild detergent suitable for fur or delicate fabrics.
3. Careful cleaning: Carefully immerse the jacket in water and gently move it back and forth to remove dirt and stains. Avoid wringing or harsh rubbing to avoid damaging the fur.
4. Rinse: Rinse the coat thoroughly with clean water to remove all soap residue.
5. Drying: Gently squeeze excess water from the coat and lay it flat on a towel to dry, away from direct heat sources. Gently comb the fur in the right direction with a coarse comb to make it soft and fluffy again.
6. Professional cleaning: If the coat is not suitable for hand washing or you are unsure about cleaning it, take it to a professional fur cleaner for the best care.

It is always advisable to consult the washing label inside the coat and follow any specific instructions provided by the manufacturer for the best results when washing a fur coat.

At Goosecraft, return fees not only help cover operational costs, but they can also encourage customers to think carefully before returning an item. By charging a small fee for returns, customers are encouraged to store consciously and carefully consider whether they really want to keep an item before ordering it. This contributes to sustainability by reducing unnecessary returns and lowering the environmental impact of the shipping process. The return shipping policy at Goosecraft thus emphasizes not only the financial aspects, but also the importance of conscious consumption and sustainability.

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